HEALTH INSURANCE IS A PAPER-INTENSIVE BUSINESS THIS INFORMATION, PRIMARILY RELATED TO INSURANCE CLAIMS, NEEDED TO BE CONSOLIDATED FOR FURTHER ANALYSIS AND STORAGE.
Multi-page documents, in HARD COPY alone, added up to an astonishing 2.2
million impressions per month! This manual workflow involved physical transfer of large volumes of paper documents, via courier, from branch offices to CONSALUD’s headquarters. this process could take days, even weeks. slow, ERROR-PRONE PROCESSES PREVENTED TIMELY ACCESS TO INFORMATION. INEFFICIENT WORKFLOWS ALSO IMPACTED THE QUALITY OF SERVICE AND RESPONSIVENESS TO AFFILIATES.
CONSALUD HAS SIGNIFICANTLY REDUCED PRINT VOLUMES AND PAPER COSTS. VOLUMES DECREASED FROM AN AVERAGE OF 2.2 MILLION PAGES PRINTED PER MONTH TO 1.6 MILLION
IN TODAY'S COMPETITIVE MARKET, CUSTOMERS DEMAND A FAST RESPONSE, WHICH CAN ONLY BE MET BY AN ELECTRONIC DOCUMENT MANAGEMENT SOLUTION
WITH KYOCERA, CONSALUD HAS BEEN ABLE TO AUTOMATE 12 DIFFERENT PROCESSES USING DMConnect Pro, ALL OF WHICH ARE SPECIALIZED WORKFLOWS RELATED TO THE INSURANCE CLAIMS PROCESS
NOW, USER SATISFACTION HAS INCREASED BECAUSE OF RELIABLE MULTIFUNCTIONAL SYSTEMS WITH EXCEPTIONAL UPTIME.
With KYOCERA DMConnect Pro, CONSALUD increased customer satisfaction by digitizing relevant support documents in the authorization process, and improving process speed.